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Wednesday 3 December 2008
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Effective IT Service Management by Rob Addy (Hardcover - Springer-Verlag New York Inc)
Service Management and Marketing by Christian Gronroos (Paperback - John Wiley & Sons Inc)
Service Management by Richard Normann (Paperback - Illustrated)
Service Management by James A. Fitzsimmons (PACKAGE - Irwin Professional Pub)
Information Technology Governance and Service Management by Aileen Cater-steel (Hardcover - Informat
Service Management and Operations by Cengiz Haksever (Hardcover - Subsequent)
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